Privacy Policy for Yellow Plumbing LLC
Effective Date: August 15, 2025
At Yellow Plumbing LLC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.yellowplumbing.com (the “Site”) or use our plumbing services (“Services”). Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name: We collect your full name when you book services or contact us.
- Contact Information: Including phone number, email address, and mailing address for booking services and communication.
- Payment Information: If applicable, your credit card information or other payment details for processing payments.
- Service Details: Information about the plumbing issues you’re experiencing, including the type of service requested, location, and any related issues.
Non-Personal Information
- Cookies and Tracking Technologies: We may use cookies to enhance your experience on our Site. Cookies are small files stored on your device that help us analyze web traffic or track website activity.
- Log Data: We may collect non-identifiable technical data like your IP address, browser type, and operating system, which helps us improve the functionality and performance of our Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your service requests, schedule appointments, and deliver plumbing services.
- To Communicate with You: To contact you regarding appointments, updates on services, invoices, or any customer support inquiries.
- To Process Payments: To process payments for services rendered, and send invoices or receipts.
- To Improve Our Services: To analyze customer feedback, usage patterns, and improve the user experience of our Site and Services.
- Marketing and Promotions: With your consent, we may send promotional emails or text messages about special offers, new services, or other information that may be of interest to you.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information
We take appropriate technical and organizational measures to protect the personal information we collect. These include:
- Encryption: We use encryption technologies to safeguard sensitive data, such as payment information, during transmission.
- Access Control: We limit access to your personal information to authorized employees or contractors who need the information to perform their job functions.
- Regular Monitoring: We perform regular security checks and monitoring to detect and prevent unauthorized access to our systems.
However, please note that no data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
Yellow Plumbing LLC values your privacy and does not sell, rent, or trade your personal information for marketing purposes. We may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our business and deliver our services (such as payment processors, email communication services, or other operational platforms). These providers are required to keep your data confidential and only use it for the purposes necessary to support our business operations.
- Legal Compliance: We may disclose your information to comply with legal requirements or respond to lawful requests from public authorities, including national security or law enforcement needs.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
We are committed to ensuring that your information is protected and will never be shared with third parties for marketing purposes.
5. Your Rights and Choices
As a customer or website visitor, you have the following rights:
- Access and Correction: You have the right to request access to your personal data that we hold and to correct any inaccuracies.
- Opt-Out of Communications: We may send you various types of communications, including but not limited to service updates, appointment reminders, and promotional or marketing messages. You may opt out of receiving promotional emails by clicking the “unsubscribe” link included in those emails or by contacting us directly at support@yellowplumbing.com. If you receive text messages from us and no longer wish to do so, you can opt out at any time by replying “STOP” to the message.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Cookies: You can control or disable cookies in your browser settings. However, please note that disabling cookies may affect the functionality of our Site.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Site. Cookies allow us to:
- Personalize your experience and remember your preferences.
- Understand how visitors interact with our Site.
- Improve the performance and functionality of our website.
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our Site may not work without cookies.
7. Children’s Privacy
Yellow Plumbing LLC’s website and services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete that information as quickly as possible.
8. Changes to This Privacy Policy
Yellow Plumbing LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Yellow Plumbing LLC
Phone: 203-805-8040
Email: support@yellowplumbing.com
Website: www.yellowplumbing.com
By using our website and services, you agree to the terms of this Privacy Policy.