Terms and Conditions for Yellow Plumbing LLC
Effective Date: August 15, 2025
Welcome to Yellow Plumbing LLC (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern the use of the services provided by Yellow Plumbing LLC and set forth the rules and obligations for users (“you,” “your,” or “Customer”) accessing and using our website and plumbing services.
By accessing our website, requesting a service, or engaging in any business relationship with Yellow Plumbing LLC, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services or website.
1. Definitions
- Services: Plumbing services provided by Yellow Plumbing LLC, including installation, repairs, maintenance, and consultations.
- Customer: Any individual or entity that uses or requests services from Yellow Plumbing LLC.
- Website: The online presence located at www.yellowplumbing.com.
2. Services Provided
Yellow Plumbing LLC offers a variety of plumbing services to customers in New Haven, Connecticut, and surrounding areas. Our services include, but are not limited to:
- Plumbing installations and repairs.
- Drain cleaning.
- Water heater installations and repairs.
- Emergency plumbing services.
- Plumbing inspections and consultations.
These Terms apply to all services provided by Yellow Plumbing LLC.
3. Booking and Payment
- Booking: To book plumbing services, customers may contact us via phone, email, or our website. Service requests must include accurate and complete information about the plumbing issue.
- Payment: Payment for services is due upon completion of the work unless otherwise agreed in writing. We accept payments via cash, check, or credit card. Invoices will be provided after the work is completed.
- Pricing: Our rates are subject to change based on the scope of the work. Any changes to pricing will be communicated to the customer in advance.
- Late Payments: A late fee may apply to overdue invoices. Customers will be informed of any additional charges for overdue payments.
4. Customer Responsibilities
By using Yellow Plumbing LLC services, customers agree to:
- Provide accurate and complete information when booking services.
- Ensure that the plumbing area is accessible and safe for our technicians.
- Notify Yellow Plumbing LLC of any existing damage or issues with the plumbing system prior to service.
- Maintain any installed plumbing systems after service and report any issues promptly.
- Adhere to local building codes and regulations as applicable.
5. Intellectual Property
All content on the Yellow Plumbing LLC website, including logos, text, images, videos, and software, is the intellectual property of Yellow Plumbing LLC and is protected by U.S. copyright and trademark laws. Customers are prohibited from copying, reproducing, or distributing any content from our website without express permission.
6. Limitation of Liability
Yellow Plumbing LLC will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our liability is limited to the amount paid by the customer for the specific service rendered. We do not guarantee that our services will be free from error or interruption.
7. Warranties
- Service Guarantee: Yellow Plumbing LLC offers a warranty on services provided. If issues arise within 90 days of service completion due to faulty work, we will correct the issue at no additional cost. The warranty does not cover damage caused by misuse or external factors beyond our control.
- Parts and Materials: Any parts or materials installed by Yellow Plumbing LLC are subject to the manufacturer’s warranty. We will provide customers with relevant information regarding the warranty for any parts or equipment installed.
8. Customer Communications
- Customer Communication Consent: Yellow Plumbing LLC may send communications to customers via email, phone, or text message, including but not limited to appointment confirmations, reminders, service updates, informational messages, promotional offers, and follow-up surveys. By using the services, customers consent to receive such communications unless they opt out where applicable.
- Message Frequency: Message frequency may vary based on customer interactions, service activity, and communication preferences.
- Message and Data Rates: Message and data rates may apply to communications sent or received via SMS or other mobile notifications, depending on your mobile service plan.
- Communication Preferences and Opt-Out Options: We may send you various types of communications, including but not limited to service updates, appointment reminders, and promotional or marketing messages. You may opt out of receiving promotional emails by clicking the “unsubscribe” link included in those emails or by contacting us directly at support@yellowplumbing.com. If you receive text messages from us and no longer wish to do so, you may opt out at any time by replying “STOP” to the message. For assistance or additional information, you may reply “HELP” to any text message.
8. Privacy and Data Collection
Yellow Plumbing LLC values your privacy. By using our services, you agree to the collection and use of personal data in accordance with our Privacy Policy. We may collect personal information, including name, address, phone number, and service history, to provide and improve our services.
9. Indemnification
You agree to indemnify and hold harmless Yellow Plumbing LLC, its employees, agents, and affiliates from any claims, damages, or expenses arising out of your use of our services, including any third-party claims resulting from your actions or negligence.
10. Dispute Resolution
In the event of any dispute arising from these Terms or the services provided, the parties agree to first attempt to resolve the issue through informal negotiations. If a resolution cannot be reached, the dispute shall be resolved through mediation or binding arbitration in New Haven, Connecticut.
11. Termination of Services
Yellow Plumbing LLC reserves the right to terminate or suspend services to any customer at its discretion, including in the event of breach of these Terms, non-payment, or abusive behavior towards our staff.
12. Changes to Terms and Conditions
Yellow Plumbing LLC may update or modify these Terms at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon publication. We recommend reviewing these Terms periodically.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles.
14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Yellow Plumbing LLC
Phone: 203-805-8040
Email: support@yellowplumbing.com
Website: www.yellowplumbing.com
15. Acknowledgment
By using Yellow Plumbing LLC services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.